Experience/typical assignments

In addition to working in association with inspiria, Jenny runs her own training consultancy, which she launched after a long and successful career with Waitrose, the food division of the John Lewis partnership. Having joined Waitrose as a graduate and worked first as a manager she then moved to the role of management trainer working with middle and senior level managers. In this role she designed and delivered training events, which ranged in content from practical skills development to increasing the self awareness, influence and personal effectiveness of those involved. Jenny also worked as a personal coach with people as they joined the business at this senior level, and later in their careers.

As a training consultant Jenny is working as a trainer and coach with individuals and groups from a wide variety of organisations, including Save the Children, the National Audit Office, Sunrise Senior Living, Deloitte, Watson Wyatt and John Lewis.

Jenny's areas of expertise include:

• Understanding and managing difference within a team (using Myers Briggs)
• Developing team dynamics and effectiveness
• Building rapport and influence
• Developing influencing skills through greater personal awareness (using FIRO and the work of Will Schutz)
• Managing difficult relationships (using concepts from Transactional Analysis)
• Time management
• Assertiveness skills
• Coaching skills
• Change management
• Stress management
• Communication skills
• Interviewing skills

Sector experience

Central Government, Professional Services, Financial Services, Retail and Not for Profit.

Professional affiliations

• Member, Institute of Transactional Analysis
• Accredited Coach and Member, Association for Coaching
• On the Register of Competence of Occupational Testing with the British Psychological Society to the highest standard – Full Level B

Qualifications and background information

• BA (hons) in Applied Social Science from Kingston University - 1986
• MSc in Training and HRM from Leicester University – 1997
• Qualified practitioner in FIRO - 2000 to 2002
• Qualified practitioner in Myers Briggs Type Indicator step 1 - 2000 to 2002
• Qualified practitioner in MBTI step 11 - 2005
• Practitioner certificate in Neuro Linguistic Programming – 2002
• TA 101 - 2004, and extensive working knowledge of Transactional Analysis